FREQUENTLY ASKED QUESTIONS

Are the online tickets refundable?

Are there discounts available for online purchases?

How do I get the online ticket?

How far in advance do I need to book?

Which cards can I purchase online?

What payment options are available?

Does each person need a KeyCard?

Can i book the free Bambini ski pass for children online?

Create Account & Log in

What is starjack and what does it serve me?

Are there any costs for me when using the starjack service?

I forgot my password

How does purchasing through the online shop work?

What payment options are available?

What booking options are available?

How can i redeem a discount code?

Can a starjack credit expire?

Will i receive a booking confirmation for my order?

Can i cancel my tickets?

How does the Money-Back Guarantee work?

What is the starjack keycard?

How much does the starjack keycard cost?

How long does it take to receive the starjack keycard?

Register an old skipass

How long does it take for my booked ticket to be available on the keycard?

Does each person need their own keycard for online ticket booking?

Can i manage multiple keycards through my starjack account?

Can i book multiple tickets onto a keycard simultaneously?

How can i download the Pick-Up Voucher?

Will i receive a payment receipt for my order?

Where can i check my credit / account balance?

How can i transfer keycards from my account to another account?

When paying for my tickets, an error message occurs - what can i do?

My credit is gone after payment interruption

How should i act when there is an error message at the turnstile on site?